FAQs
Browse our knowledge base to get answers
to frequently asked questions.
Most common questions
What is FLWR policy on returns and refunds?
Returns: Most unopened products can be returned within 30 days of delivery. Items must be unused, in original packaging, with a receipt or proof of purchase. We can't accept refunds or exchanges for opened or used items, or returns requested more than 30 days after delivery.
Refunds: After receiving and inspecting your return, we'll email you to confirm receipt and let you know if your refund is approved or denied. Approved refunds are processed and credited to your original payment method within 3-7 business days. Note: we don't offer refunds on vaping products.
For complete details on FLWR's refund and return policies, check out our refund policy.
Other questions
What is the refund policy for sale or discounted items?
Refunds for discounted or sale items will reflect the amount actually paid, not the original full price.
Where do I send my return?
Ship returns to our Fulfillment Center at 3531 Griffin Road, Suite #100, Fort Lauderdale, FL 33312, USA
How do I request a return label?
Log into your account and go to MY ORDERS. Click See Details on the order you want to return, then hit the Return or Replace Items box below the order number. Complete the return form with your reason, preferred resolution (replacement, refund, or extra item), and any notes. Upload photos showing your proof of purchase and the item. Need a replacement shipped elsewhere? Check the "add a different shipping address" box. Click RETURN to submit. Return address: 3531 Griffin Road, Suite #100, Fort Lauderdale, FL 33312, USA.
